Afterhours Tech Support
We know that as a business owner you’re incredibly busy. So, when you’re opening up a new business (or running your current one) you may not have time to setup your equipment or troubleshoot point-of-sale hardware issues.Thankfully when you lease your POS hardware through POS Portal’s Portal Advantage program you get unlimited free access to our five star support team. These expert hardware wizards are here to help you out with any and all of your POS hardware needs. Our phone lines and chat windows are open to you every day Monday through Friday from 9am to 5pm PST.But what happens when something goes wrong after hours, during holidays, or on the weekends? No need to panic. We still got your back! POS Portal has partnered with Boomtown to meet all your support needs during these out of ordinary times.
What exactly is this Boomtown thing?
Boomtown is a single support tool for every tech issue your business may encounter. The tech support service is available to businesses across the entire U.S. No matter what kind of business you run, Boomtown will be there for you afterhours and during the weekends or holidays, providing full support whenever you need it. Best of all, they keep it local! Just like POS Portal, Boomtown has a U.S. based support team ready to answer your call at all times. Technology runs your business, so keep it online with Boomtown.
How it works and what all Boomtown offers:
- FAST AND FRIENDLY COMMUNICATION
You choose how you want to receive support. Immediately connect with a technology expert via text message, chat, or live video chat.
- ALWAYS AVAILABLE
Boomtown is always online and ready to help your business. They are available 24/7/365.
- EXPERT LOCAL HELP
Sometimes you just need someone to come out and fix it! Have a local tech come directly to your business, right when you need it. You can always count on Boomtown brigade of experienced certified techs.
- STREAMLINED BUSINESS EXPANSION
Looking to open a new location? No problem! Boomtown can standardize your technology and ensure it’s professionally installed in each new location.
- 3RD-PARTY TICKET ESCALATION
Tired of getting the run-around? Solve all your technology issues with a single call. If we can’t fix it, we’ll connect you with the team that can.
- SIMPLE MANAGEMENT TOOLS
Manage all your support requests and IT credentials in one place. For every location, no matter how many business locations you may have.