When you need a hand, our expert support team has your back.
Getting customers is one thing; but keeping them happy is a whole other battle. That is why we have built a dream team of support wizards with a passion for diving into complicated customer issues. Whether you have a question to ask the support team or you encounter a glitch that needs solving, our hardware experts are prepared to help you.
In 2015 we helped over 10,000 Small Businesses troubleshoot their POS hardware issues.
Everyday we help small business owners across the US solve various problems, like:
1. Why is my printer not working?
2. How do I connect my router?
3. Can you help me get my cash drawer to pop open?
4. My Card Reader doesn’t seem to be swiping correctly?
5. Can you help me understand my lease agreement?
6. Can you recommend additional products for my businesses POS bundle?
And it’s true, our customers think our support team kicks butt:
“I was very satisfied with my service from the start of my order all the way to the end of my order and approval! Definitely happy to do business with in future purchases and accessories! Excellent Customer Service! No lacking in communication with this company! ”
– Brett Smith, Owner, The Hungry Cowboy
“Customer service was great. I needed a different version of a pos system and they found it for me and even created a custom cart for me. The ordering process was very smooth. I will definitely use them again for future orders.”
– Brittany J
“Customer service is great. Response time is great I have no complaints.”
– Lesley Sedgwick House of Ke’Chic
“Lisa was extremely helpful and informative. She explained each item I was interested in and also explained the difference between them. Lisa also explained the lease process and explained each step and also provided a follow up call regarding my application. She is truly an asset to your sales team and also has a wonderful personality. “
– Lisa V
Our Customer Success team is full of helpful tips and tricks to help you get back to business.
Try our live chat to get assistance with everything from adding a new register to a broken printer all on the spot.
Send us a note and a Customer Success team member will help you get back up to speed