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Kitchen Printers 101


No more running orders to the kitchen or calling out orders to the barista. With just a tap of the finger and your handy iPad POS system, your orders can magically hop from the front of the house to a kitchen printer. Sounds great, right? Well that is until you realize that you don’t know what the heck a kitchen printer is and/or how to get one set up at your business.

That’s where our good friends at Boomtown can help. They’ve put together some handy info on choosing a kitchen printer, setting one up, basic best practices, and how to maintain your printer once it’s shooting out receipts night after night.
Kitchen Printer Basics:

  • Kitchen printers are always impact printers, not thermal. Kitchen are hot and humid, which would disrupt the printing on the thermal paper.
  • Most kitchen printers will use 1-ply or 2-ply bond paper rolls
Set-up Best Practices:
  • Kitchen Printers should always be hard-wired
    • Always run cat5e or Cat6 cable to the location of the kitchen printer and connect it to the network. Note:Cat5e or Cat6 cable is highly recommended, as opposed to normal/older cat5
    • Bluetooth printers are convenient, however they are very prone to disconnecting
    • Larger establishments will find it difficult to use Bluetooth as it is a short-wave, ultra-high frequency radio wave
  • Use a Static IP address so a network reboot doesn’t bring down the connection to the printer
  • IF you use Bluetooth, keep them away from other electronic devices (like microwaves) that will disrupt the signal
    • Like Bluetooth, most electronics (like microwaves and wifi routers) use 2.4 GHz frequency which will cause connection disruptions
  • Avoid dusty areas – this can cause the printer jams and illegible text
  • To connect the kitchen printer to the POS, run cat5 cable from kitchen printer to the network router/switch. In order for the printer to connect to the POS, they have to both be on the same network
  • Turn off your printer and clean it by removing paper dust from inside the printer and the thermal head surface once or twice/year.
    • Debris can cause paper jams and printing errors/illegible text
  • Impact printers require printer ribbons, if you notice your receipts becoming faint, you may need to purchase a new ribbon.
  • If printers are hard-wired and not connecting, check the line to make sure it has not been damaged, pierced, severed, etc.

To learn more about boomtown, go to www.goboomtown.com.



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