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LIVE CHAT
Use instant messaging and web collaboration to get help from a customer service rep. Have the session transcribed and for your records.
MERCHANT PROFILE MANAGEMENT
Enter and track all merchant-related information in one place, including demographic information, installed equipment assets, order history, and ticket history.
AGENT MANAGEMENT
Setup agent users. Set agent-specific pricing. Provide parameters for calculating agent-specific shipping and handling fees.
ORDER MANAGEMENT
Order equipment using an easy-to-use shopping cart: easily select compatible accessories and consumables; select configuration options (downloads, key injections, check configurations); select ship methods from real-time freight quotes; and view direct and revenue pricing.
DEPLOYMENT TICKET MANAGEMENT
Submit online requests to POS Portal. Delegate follow-up actions to individuals or POS Portal queues.
CATALOG MANAGEMENT
Maintain merchant and agent pricing for items in your catalog.
REPORTS
View reports for tracking outbound orders, return orders, tickets, rentals, invoices, consigned collateral and your merchant portfolio.
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| We provide our deployment customers with a feature-rich, web-based application for managing merchant relationships. With our Deployment Management module, you can access merchant information, place orders, track installed equipment assets, and enter customer service tickets - everything you need to provide excellent customer service. |
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Streamline processes |
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Eliminate re-keying |
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Reduce errors |
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Drive down costs |
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Increase efficiency |
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Improve quality |
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