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MERCHANT PROFILE MANAGEMENT
Maintain merchant information in one place: demographic information, installed equipment, terminal applications, front and back-end processors, and help desk providers.
INSTALLED EQUIPMENT
Track equipment installed at a merchant's site, including download application, key injection, and check configuration. Drill down to warranty information, install date, and owner. Automatically update installed equipment information when you place orders.
SERVICE TICKETS
Provide your internal employees with an online mechanism for submitting requests and inquiries.
QUEUE-BASED TICKET WORKFLOW
Assign tickets to functional groups responsible for handling requests.
FOLLOW-UP MANAGEMENT
Delegate specific actions to individuals or POS Portal queues.
TICKET REPORTING
View comprehensive reports on ticket histories and customer service trends.
DOCUMENT UPLOAD
Attach documents to tickets, such as a screen capture or digital picture of a terminal in need of repair.
MERCHANT STATUS AND INACTIVE MERCHANT REPORTING
Create reports that show current merchant satisfaction levels and reasons for account inactivation.
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With POS Portal's Customer Service module, customer service reps have comprehensive merchant information at their fingertips and the tools they need for managing requests, capturing all customer interactions, gathering information, and routing requests to the right people in your organization.
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Complete merchant information |
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Faster response times |
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